Holding a Tablet

Policies at Ebony Green

Service as It Should Be

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

Shipping Policy

How It Works

Our products are heat sensitive, can sometimes be very fragile and often contain liquid contents. Please be mindful of the extra shipping costs that are incurred to ensure your package arrives to you safely.

Our Return Policy

Everything You Need to Know

We strive to provide numerous methods of instant communication to our customers, so all questions can be answered prior to ordering. We do not offer refunds after purchase, only store credit and exchanges for equal value.

Our Privacy Policy

All about Information Security

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you don’t want us to process your data anymore, please contact us at info@onlyebonygreen.com or send us mail to: 712 Hst NE Suite 1403 Washington, DC 20002.